Refund policy

This Refund Policy applies to paid Rowly subscriptions purchased through rowly.me. Payments are processed by Paddle, our Merchant of Record.

1. Subscriptions

Pro and other paid plans renew automatically according to the billing period shown at checkout (for example monthly), unless you cancel before the next renewal.

2. Cancellations

You can cancel a paid subscription from the dashboard billing area (or via the Paddle customer portal linked from billing). Cancellation stops future renewals. You generally keep access until the end of the current paid period.

3. Refunds

• If you are not satisfied, contact us within 14 days of the initial charge for that subscription period and we will review a refund request in good faith.
• Refunds are typically not issued for renewals after the 14-day window, for partial unused periods after cancellation, or for abuse of the Service.
• Where required by law (including applicable consumer cooling-off rules), we will honor mandatory refund rights.

4. How to request a refund

Email support@rowly.me from the account email used for billing, and include your organization name and approximate purchase date. Paddle may also handle certain refund or billing disputes directly as Merchant of Record.

5. Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the latest version.